PRIVACY POLICY

Réfrigération Pomerleau Inc.

Last updated: January 2026

At Réfrigération Pomerleau Inc., we place a high priority on protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the measures we take to protect it when you use our website or communicate with us.

1. Collection of personal information

We collect only the personal information necessary to properly respond to your requests and provide our refrigeration services. The information we may collect includes:

  • First and last name

  • Email address

  • Phone number

  • Information provided through the contact form

  • Technical information related to website usage (IP address, device type, pages visited, cookies, etc.)

We do not collect personal information without your consent.

2. Use of personal information

The personal information we collect is used for the following purposes:

  • Responding to your service or information requests

  • Communicating with you regarding a project, quote, or service call

  • Providing efficient customer service

  • Improving our website and user experience

  • Ensuring the proper technical operation of the website

We never sell or rent your personal information.

3. Sharing of information

We may share your information only in the following situations:

  • With internal team members, for the purpose of processing your request

  • With third-party technical service providers (e.g., website hosting, analytics tools), when necessary for website operations

  • When required by law, regulation, or court order

These third parties are required to maintain the confidentiality of your information.

4. Cookies and analytics data

Our website may use analytics tools (such as Google Analytics) to better understand how visitors use the site. These technologies may collect information such as:

  • IP address

  • Pages visited

  • Length of visits

  • Traffic source (e.g., search engine)

You can disable cookies at any time through your browser settings.

5. Data security and retention

We take reasonable measures to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable legal obligations.

6. Access, correction, or deletion of your information

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information, where permitted by law

To exercise these rights, please contact us at: service@refpomerleau.com

7. External links

Our website may contain links to external websites that we do not control. We are not responsible for the privacy practices or content of these websites.

8. Changes to this Policy

We may update this Privacy Policy from time to time. The date of the most recent update will always be indicated at the top of this document.

9. Contact

If you have any questions about this Privacy Policy or the management of your personal information, please contact us at: service@refpomerleau.com.